Terms & Conditions
These terms and conditions apply to the use of the Go Stationery online shop (www.gostationery.net).
The Go Stationery online shop is run in partnership with www.internova.co.uk
Please read through these terms and conditions and if you do not agree with them do not use this website. If you do access the website, and / or place an order, by doing so you agree to be bound by the terms and conditions as set out below.
How to order
All orders must be placed online through the website using the shopping basket facility provided. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way
Method of payment
You can pay either by VISA, Master Card, Switch or Delta. We are unable to accept AMEX, Electron cards, cheques, cash, or postal orders through the website. Orders will only be processed if you provide the card holder's name as it is shown on the card together with the postcode that appears on the card statement. No responsibility can be taken by Go Stationery or Internova for incorrect or incomplete details submitted on the website. Card fraud is illegal and perpetrators will be prosecuted.
Postage
We always try to despatch your order within 7 working days of receiving it, however please allow 28 days for delivery. If you’ve not had your order within 28 days please let us know by emailing sales@gostationery.net If you order more than one product then they may be despatched separately and arrive with you at different times.
Pricing and availability
All products on our web site should be available. If however due to an error one of our products is out of stock or unavailable we will endeavour to contact you to arrange a refund or alternative delivery date. Go Stationery has a policy to adhering to manufacturers recommended retail prices.
Cancellation policy
We aim to meet the Distance Selling Regulations and every customer has the right to cancel their order within 7 days of receiving their goods. If you wish to cancel your order please call us on 020 8903 4011 or email us at sales@gostationery.net as soon as possible, but at the latest within 7 days of receiving your goods. If goods have already been received you must return them following the instructions detailed above. Items must be unused, unopened and in their original packaging and must be accompanied by the original delivery note. We recommend that you send goods by recorded delivery. Refunds (excluding delivery charge) will be made to the card which you originally used for the purchase.
Nothing in these conditions affects your statutory rights as a consumer.
Complaints
We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be sent to Customer Services via email, sales@gostationery.net Alternatively, you may telephone us on 020 8903 4011, between 10am and 5pm, Monday to Thursday and 11am to 5pm Friday. We aim to acknowledge any complaint made through the website by email within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.
Customs
When ordering goods from gostationery.net for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information.
Additionally, please note that when ordering from gostationery.net, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Delivery times can be affected due to packages being inspected by customs.